Returns

If you are not happy with any product(s) purchased on our website for any reason, you can decide to return it within 45 days from receiving the shipment. 

To request a return please visit https://arnette.aftership.com/returns and complete our online return request form and then these steps:

1. Visit (return creation) and complete our online return request.
2. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request.
3. Pack the item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
4. Attach the Return Label on the outside of the package covering any previous address label.
5. Bring the package to one of the UPS Access Points listed on the label or contact UPS directly to arrange a collection.
6. Please allow up to 15 business days for the credit to show on your account.

The item(s) purchased should be returned within a maximum of 14 days from you notifying us of your decision to exercise the right of withdrawal.

Please allow up to 5 business days to allow the package to reach us and an additional 15 business days to process and refund your item.

Within 30 days of receipt of your order, you may return a pair of qualifying Arnette Sunglasses. Items must be returned in their original condition (with original packaging, unused, untested, original tags, and resalable). If we receive returned items in a condition that doesn't meet our return requirements, we will decline the return. Should you submit a non-compliant return, you authorize us to charge you for the full amount of the non-compliant return using your original payment method and/or to reverse any refunds previously issued. Refunds will be issued after the returned product is received and inspected.

WARRANTY

Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Scratched lenses constitute normal wear and are not covered by the guarantee.

Please visit our ​​warranty website to submit a service request.